Shipping policy

Last updated: October 6, 2026

Thank you for visiting and shopping at Fable Glow Jewelry. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

Order processing time varies among products. Most orders are processed and packed within 1-3 business days before dispatch.

Some customized products may require up to 5-7 business days to process before dispatch.

Orders are dispatched from China. We currently use YunExpress as our shipping carrier. If YunExpress is unavailable for a particular destination or shipment, we may use another suitable carrier where needed.

If your order contains both ready-to-ship and customized products, your order will normally be shipped together in one package once all items are ready for dispatch.

Orders may be processed on weekends or statutory holidays. However, carrier pickup, customs processing, and final delivery times may still be affected by weekends, public holidays, carrier schedules, customs procedures, weather, peak seasons, or other events outside our control.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in processing your order, we will contact you by email where possible.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard International Shipping: 6-10 business days after dispatch – flat shipping rate of £4.
Free Standard International Shipping: available when you purchase 2 or more items in one order.

We currently do not offer express shipping.

The 6-10 business day delivery estimate applies to all shipping destinations we currently support. Delivery times are estimates and start from the date of dispatch, not the date of order. Order processing time is not included in the shipping transit time.

Actual delivery times may vary depending on the destination country or region, customs clearance, local carrier performance, and other factors outside our control.

3. Shipping Destinations and Restrictions

We offer worldwide shipping where available.

However, we do not ship to countries, regions, individuals, or entities that are subject to applicable sanctions, embargoes, trade restrictions, carrier restrictions, or legal restrictions. Restricted destinations may include, but are not limited to, Russia, Belarus, Iran, North Korea, Syria, Cuba, Sudan, South Sudan, Afghanistan, and regions subject to territorial restrictions such as Crimea, Donetsk, and Luhansk.

Shipping availability may change without notice based on applicable laws, carrier availability, customs requirements, and logistics conditions.

If an order cannot be fulfilled due to destination restrictions, sanctions, carrier limitations, customs restrictions, address issues, or other legal or operational reasons, we may cancel the order and issue a refund where applicable.

4. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking number once your order has been dispatched.

The tracking link will usually become active within 1 day after dispatch. In some cases, tracking updates may take longer to appear due to carrier scanning delays or system updates.

5. Customs, Duties, and Taxes

All duties, import taxes, and customs fees are included in the price at checkout. You will not be charged any extra duties, import taxes, or customs fees upon delivery for orders shipped under our DDP shipping arrangement.

If customs authorities, local delivery partners, or other third parties request additional information from you to complete delivery, you are responsible for responding promptly and providing accurate information where required.

6. Lost or Stolen Packages

Fable Glow Jewelry is not liable for packages lost or stolen after delivery confirmation by the carrier. However, if your tracking shows delivered but you have not received it, please contact us at fableglow@fableglowjewelry.com and we will assist you in checking the shipment status or filing a claim with the carrier where possible.

If your package appears to be lost in transit or tracking has not updated for an unusually long period, please contact us at fableglow@fableglowjewelry.com with your order number and tracking number.

If your tracking has not updated after 2 days from dispatch, please allow a little more time for the carrier system to update. If there is still no update after that, you can contact us at fableglow@fableglowjewelry.com and we will help check the shipment status.

If the carrier confirms that your package is lost, we will offer you the choice of either a refund or a replacement shipment, where available.

If tracking shows delivered but you have not received the package, please contact us on the same day or the next day after the delivery status appears, so we can assist with checking the shipment as soon as possible.

7. Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is accurate and complete before placing your order.

We are not responsible for delays, failed delivery, lost packages, or return shipping costs caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at fableglow@fableglowjewelry.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed, packed, or handed over to the carrier.

If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or did not provide information requested by customs or the local delivery partner, this will be considered a customer-related delivery issue. We may arrange to resend the package if the customer pays the new shipping fee. We will not resend the order free of charge.

If a package cannot be delivered and is not returned to us because of a customer-related delivery issue, including the circumstances listed above, we will not issue a refund, except where required by applicable law.